We regularly get the question 'how safe are my coins with you?'. That question is understandable. When you store an investment somewhere, you naturally want to be sure that it is safe.
What does Bitcoin Master do to keep accounts safe?
95% of customers' resources are kept 'cold', i.e. offline. This means that in the event of a hack, no more than 5% of all assets could be lost or stolen.
Due to this measure, it may take longer for a withdrawal to come through because our online hot wallet is empty. In that case, we will have to manually replenish the stock from our cold storage. Your withdrawal might get send with a slight delay because of this.
Your own responsibility
We do everything we can to protect your account. However, the customer has responsibilities as well.
In addition to use a strong password, we also recommend that our customers enable the Google Authenticator.
What is Google Authenticator?
Google Authenticator is a form of 2-factor authentication. 2-factor authentication ensures that an extra step must always be taken before logging in. In the event that someone (unlawfully) has obtained your password, they will not be able to access the account directly with a Google Authenticator in place.
By default, the 2-factor authentication is set to code via email. This is because you have to set up the Google Authenticator app yourself. It is your own choice to use the Google Authenticator. If you lose your coins by not using a 2-factor authentication, it is your own responsibility and Bitcoin Meester cannot be held liable if someone gains access to your account.
It is also important that you know what kind of parties you trade with. Is there a party that promises you a guaranteed return? Then it is most likely a ponzi fraud. So always think carefully and do your research before you send coins to a third party.